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Home > Services > Application Maintenance > Related Information > Measuring Deliverable
We at ITAbode define requirements for the service and fulfillment is measured quantitatively. Each deliverable and its associated Parameter is quantified. The three key process areas on which the measures are quantified are Schedule, Productivity and Quality
The below matrix graphically elaborates the support level and the measurement parameters

Support

Schedule

Productivity

Quality

L1 - Application Usage Support

Response Time

Support Calls/Month

Satisfaction Survey

L2 - Application Support

Turnaround Time

Defect Fixes/Month
Refactor Line of Code/Month

Rejected Bugfix/100

L3 - Application Enhancement
Support

Schedule Variance

Function points/month

Post release defects

  Related Information
Support Level
Measuring Deliverable
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