ITAbode
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Home > Services > Application Maintenance > Related Information > Support Level
Application maintenance is a service intense activity and the quality of service of the team supporting the activity has a very vital position in the clients business. In ITAbode you will have a strong application maintenance team who will ensure that all service activities are in line with your business objectives. We at ITAbode envisage the application and products support as a multi level activity.
We have 3 levels of application maintenance namely
Level 1 Product Support
Level 2 Application Support
Level 3 Application Enhancement
Depending on our clients needs the engagement plans are drawn. All activities and deliverables are clearly stated.

Support Level

Support Name

Activities

Deliverables

Level 1

Application Usage Support

User Support
Change Management
Configuration Control
Quality control
Release coordination
Release Management
Documentation

User creation and management
Technical support
Training
Application usage reports
SQA Reports
Change Logs
Staging
Testing
Audit Report
Error Monitor Reports
Release Notes
User Manual
Software Engineering Documents

Level 2

Application Support

Defect fixes
Minor Enhancements
Code Clarity Enhancement

Release packages
Test Logs

Level 3

Application Enhancement
Support

Major Enhancements
Regression Testing
New tools creation
Porting

Release code
Test Logs
Metrics

  Related Information
Support Level
Measuring Deliverable
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